Please read the terms and conditions carefully. These tell you who we are, how services will be provided to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these conditions, please contact us to discuss
“Roamer”: Roamer Vans UG is a company registered in Munich, Germany with company number HRB 257994 whose registered office is at Rohrauerstraße 10, c/o m-taxpoint Steuerberatungs-GmbH, 81477 München.
“Customer”: means the person making the Booking.
“Booking”: the reservation of the Campervan including the administration involved in documenting the reservation, and all other matters arising from and related to the reservation.
“Booking Confirmation Email”: the email which will be sent by the Agent to you as soon as possible following receipt of your Booking and the Deposit.
“Booking Dates”: the dates for which the Booking is made, and which will be in the Booking Confirmation Email.
“Booking Fee”: the total sum payable by the Customer for the Booking.
“Booking Information”: all relevant information for the Booking requested by the Agent from the Customer and any other information reasonably requested by Roamer;
“Collection Point”: the agreed location for collection and handover of the Campervan, usually 1559 Route de la Plagne, Morzine 74110, France, unless alternative arrangements are in place for your Booking;
“Campervan”: the campervan which is the subject of this Booking, the details of which will be provided in the Booking Confirmation Email.
“Deposit”: 20% of the Booking Fee or €300, whichever is greater
“Penalty Fee”: the charges applied as outlined in clause 12.4
“Remaining Fee”: the Booking Fee minus the Booking Deposit
“Security Deposit” the security deposit amount is shown at time of booking and is subject to change if driver does not meet full insurance criteria
1.2 Interpretation: In these conditions, the following rules apply:
1.2.1 a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
1.2.2 a reference to a party includes its personal representatives, successors or permitted assigns;
1.2.3 a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or reenacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
1.2.4 any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
1.2.5 a reference to writing or written includes e-mails but not faxes;
1.2.6 electronic signatures have the same legal basis as a handwritten signature;
2.1 These conditions are between us, Roamer and you, the Customer
3.1 Where you wish to make a Booking you will:
3.1.1 provide honest and accurate Booking Information; and
3.1.2 pay to us the with a debit/credit card
3.2 Upon receipt of a Deposit from you the Booking Dates will be held, and an email confirming the Booking will be sent by to you within 24 hours.
3.3 The Deposit is non-refundable and shall be payable in all cases where the Booking Dates are more than 30 days from the date upon which you make a Booking.
3.4 Where the Booking Dates are less than 30 days from the date upon which you make a Booking, the whole Booking Fee will be payable.
3.5 Where the Booking Dates are more than 30 days from the date upon which you make a Booking, you will pay the Remaining Fee 30 days before the Booking Dates commence. Roamer will send you a reminder 1 week before the Remaining Fee becomes due.
3.6 If you fail to pay the Remaining Fee on time, the Booking will be cancelled and the Deposit will be forfeited.
3.7 The Booking includes use of the Campervan for the Booking Dates and:
3.7.1 Daily Kilometre Allowance
3.7.2 insurance and breakdown cover (insurance subject to conditions below); and
3.7.3 any extras provided by Roamer as agreed at the time of Booking.
3.8 Daily Kilometre Allowance
3.8.1 The standard mileage allowance is 200km for each full day of paid booking
3.8.2 The kilometres will be recorded at the start and end of the booking from the odometer and we will calculate the total number of kilometres driven whilst on hire.
3.8.3 If the total kilometres exceeds 200km x the number of full days hired, then Roamer will invoice you for any additional miles driven
3.8.4 Additional kilometres will be charged at €0.20 per kilometre as standard. Please note this may be different for certain vehicles. This will be made known at time of booking
3.9 You will be responsible for providing your own child seats for the Campervan as required. It is your responsibility to check with Roamer if the Campervan has compatible seating.
3.10 Roamer will organise with you to meet at the Collection Point on or before the commencement of the Booking Dates to hand over the Campervan. At this meeting you will:
3.10.1 pay the Security Deposit to Roamer via credit/debit card, if you haven’t already paid it
3.10.2 show your driving licence and the driving licence of anyone else who will drive the Campervan during the Booking and allow us to take and retain a copy;
3.10.3 if a UK license holder you will provide a DVLA check code to enable Roamer to check the status of your driving licence and the driving licence of anyone else who will drive the Campervan during the Booking (details on how to obtain a printed endorsement or a check code from the DVLA can be found on the DVLA’s website); and
3.10.4 provide proof of your residential address and allow us to take and retain a copy. Acceptable proof of address for the purposes of this clause will be any of the following which is dated within 90 days prior to the Booking Date and has an address which matches the address of your driving licence:
(a) utility bill;
(b) bank statement;
(c) council tax bill
(d) TV/internet/telephone bill; or
(e) credit card bill
3.11 Roamer can change the Collection Point to another location by providing written notice to the Customer at least 7 days prior to the start of the Booking Dates.
3.12 You acknowledge and agree that we retain the Booking Information (which will include your personal details) for the purposes of the communicating with you about your Booking.
3.13 You agree to comply with any policies, instructions or guidelines provided.
4.1 Cancellation of the Booking by you at any time will result in the Deposit being forfeited, unless you notify us within 48 hours of confirming the Booking.
4.2 The Remaining Fee is non-refundable if you cancel the Booking within 30 days of the commencement of the Booking Dates.
4.3 Where you cancel a Booking more than 30 days in advance of the commencement of the Booking Dates and have already paid the Booking Fee, Roamer will refund to you such sum which is equivalent to the Remaining Fee.
4.4 If the Campervan becomes unavailable for the Booking due to mechanical failure, Roamer will use its reasonable endeavours to source a suitable alternative vehicle. Where no alternative vehicle can be found, the Booking will be cancelled and we will issue a full refund of the Booking Fee.
4.5 If the Campervan suffers a mechanical failure during the Booking which:
4.5.1 cannot be resolved under the breakdown cover in accordance with clause 6; and
4.5.2 means that you are unable to use the Campervan for the full Booking Dates we shall refund you an apportioned sum of the Booking Fee which will represent those days of the Booking Dates on which you have been unable to use the Campervan.
5. COVID-19 CANCELLATION TERMS
5.1 If covid-19 restrictions prevent you from making your trip then you can cancel without penalty and request either a credit note to be used against a future booking, or a full refund. The following are acceptable reasons from cancellation, either:
i) ski resorts in France and Switzerland are forced to close; or
ii) you or a named member of your party cannot make your trip due to COVID-19 illness; or
iii) formal travel restrictions are in place for your booking dates.
5.2 At least 50% of the ski resorts in France and at least 50% of the ski resorts in Switzerland must be formally closed.
5.3 If you cannot travel due to illness, then we may request evidence of this, usually a test certificate issued by a recognised medical institution.
5.3.1 The person affected by illness must the lead driver. Named members of your party will also be covered but in order to be eligible, you must have notified us of the full name, home address and date of birth of all named members of your party within 48 hours of making the original booking.
5.4 Formal travel restrictions are classed as those announced by local or national government whereby you are not permitted to travel from your home location to either France or Switzerland.
5.4.1 Local or National quarantine rules do not count as formal travel restrictions, as it is assumed in this case that you are still permitted to travel and the Booking can proceed as normal. In the event of quarantine rules making your holiday unviable we may offer a full or partial credit note instead. This will be applied on a case by case basis and is at the sole discretion of Roamer. Credit notes and rearranged dates will be subject to clause 8 of these terms.
5.5 Cancellation requests under the special COVID-19 policy must be made at least 48 hours before the arranged collection time.
6.1 Roamer has in place specialist insurance cover for the Campervan, the details of which will be provided in the Booking Confirmation Email together with criteria which you must meet in order to be covered by the insurance.
6.2 If you do not meet any of the insurance criteria you must inform Roamer as soon as possible and in any event prior to the Booking Dates.
6.3 Where you inform Roamer of your failure to meet the criteria in clause 5.1 above, we shall investigate with their insurer whether you can be covered by their policy. Any additional insurance cover required may increase the Booking Fee and in the event that the Booking Fee does increase, we will inform you as soon as possible.
6.4 The insurance excess varies from €1,000 – €2,000 depending upon the insurer used and the details of the drivers. The excess amount for the Booking will be confirmed when the Booking Fee has been paid, and the Booking Information has been provided.
6.5 You shall be liable for the insurance excess in the event of the Campervan being damaged or each claim being made under the insurance policy in relation to the Booking.
6.6 You shall be liable for any damage to the Campervan arising from your negligence or the negligence of any person who enters the Campervan with your permission.
7.1 Roamer will maintain breakdown cover for the Campervan and will provide the relevant details to you when they meet you to handover the Campervan for the Booking.
7.2 Should the Campervan suffer a mechanical failure during the Booking, and it is not possible for the Campervan to be fixed at the roadside under Roamer’s breakdown cover, you and the Campervan will be transported back to the Collection Point.
8.1 You may request an amendment to the Booking Dates provided that Roamer receives such a request at least 30 days before the Booking Dates.
8.2 Approval of any request you make under clause 7.1 shall be:
8.2.1 at Roamer’s discretion;
8.2.2 subject to the availability of the Campervan for the amended dates you have requested; and
8.2.3 subject to a €50 administration fee.
8.3 Where the Booking Dates are amended in accordance with this clause 7, Roamer will recalculate the Booking Fee and:
8.3.1 where the Booking Fee for the amended dates is higher than the original dates, you will pay to Roamer immediately upon request any additional sum required; and
8.3.2 where the Booking Fee for the amended dates is lower than the original dates, Roamer shall refund to you any overpayment which has already been received in respect of the original dates. Where you have only paid a Deposit when the amendment to the Booking is approved, we can agree with you that Roamer will retain the Deposit for the original booking, and the Remaining Fee payable by you will be reduced so
that you pay the correct Booking Fee for the amended booking.
9.1 The Booking Fees shown on Roamer’s website are not binding and are subject to change from time to time.
9.2 Information shown on Roamer’s website is correct to the best of our knowledge, but we will not be liable for any inaccuracies.
9.3 Roamer will not be liable for any information found on a third party website which is not directly owned or controlled by us.
10.1 You are not permitted to have any animals in the Campervan unless the consent of Roamer has been given in advance in writing.
10.2 Any animal which is permitted in the Campervan in accordance with clause 9.1 above shall be kept under control at all times and shall never be left in the Campervan unsupervised.
10.3 A sum may be deducted from your Security Deposit if the presence of an animal in the Campervan results in any damage to the Campervan or any additional cleaning being required.
11.1 In the event that you have any complaint about the Booking or the Campervan you should raise this with us as soon as possible.
11.2 Roamer will use their reasonable endeavours to resolve any issue raised by you as soon as practicable.
12.1 Nothing in these conditions excludes or limits the liability of Roamer:
12.1.1 for death or personal injury caused by our negligence or Roamer’s negligence; or
12.1.2 for any matter which it would be illegal for Roamer to exclude or attempt to exclude our liability.
12.2 You will take responsibility for your own possessions and shall ensure that they are kept safely locked in the Campervan during the Booking. Roamer accept no liability for any accident, loss of property or personal injury suffered by you during the Booking. Personal property is not covered by Roamer’s insurance policy so you should ensure you have sufficient insurance cover in place;
12.3 Roamer shall not be liable for any act, neglect or default on the part of any other person not within their employ or otherwise under their control;
12.4 Roamer shall not be liable for any accident, damage, loss, injury, expense or inconvenience which you or any other person may suffer or incur arising out of, or in any way connected with the Booking unless Roamer is responsible.
13.1 The Security Deposit will be refunded to you no later than 1 week after safe return of the Campervan in the same condition as it was in at the commencement of the Booking Dates, and with a full tank of fuel.
13.2 It is expected that the Campervan is returned clean and empty of rubbish and personal items. Failure to do so may result in an additional cleaning charge.
13.2 Roamer may withhold the Security Deposit for an additional 30 days if a formal investigation is required into damage caused to the vehicle during your Booking Dates, written notice will be provided in this case.
13.3 Any deductions from the Security Deposit relating to damages internally or externally will be notified to the Customer in writing and invoices will be provided as evidence of work completed. Where Roamer carries out repairs directly, the deduction will be calculated as the cost of components plus €50 per hour for labour.
13.4 Additional Penalty Fees may apply, and result in a deduction from the Security Deposit.
Unauthorised pet in vehicle
Smoking on board or under awning
Toilet cassette not emptied
Waste water not emptied
Professional cleaning required
Up to €100
14.1 Without limiting our respective other rights or remedies, Roamer may terminate the Booking with immediate effect if you or any of your party breaches any of these conditions.
15.1 We may transfer our rights and obligations under these conditions to another organisation. We will contact you if we plan to do this.
15.2 The Booking is personal to you and you cannot transfer your rights or your obligations under these conditions to another person.
15.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these conditions operates separately. If any court or relevant authority decided that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will
not prevent us taking steps against you at a later date.
15.5 Nobody other than Roamer or you shall have any rights under these conditions. No other person shall have any rights to enforce any conditions.
15.6 These conditions are governed by German law and you can bring legal proceedings in either the German courts